Terms of Service

1. Agreement to Terms

By accessing sitecroft.com or purchasing any service from Sitecroft, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Services

Sitecroft provides WordPress-related services including website development, WooCommerce store setup, bug and error fixing, website maintenance, and domain and hosting setup. All services are performed remotely.

Service scope, timeline, and pricing are agreed upon before work begins. Any additional requirements outside the original scope may incur additional charges, which will be communicated clearly before proceeding.

3. Payment

Payment terms are agreed upon before each project begins. For most projects, a portion of the payment is required upfront before work commences, with the remainder due upon delivery.

Prices listed on the website are starting rates. Final pricing depends on project scope and will be confirmed in writing before work begins.

4. Revisions and Delivery

Sitecroft offers revisions on all projects until the client is satisfied, provided the revision requests are within the original agreed scope. Requests for new features or significant changes outside the original scope may be treated as new work.

Estimated delivery timelines are provided upfront and are approximate. Delays caused by late client feedback or missing content are not the responsibility of Sitecroft.

5. Client Responsibilities

The client agrees to:

• Provide all necessary content, credentials, and information in a timely manner
• Review and provide feedback within a reasonable timeframe
• Ensure they have the rights to any content, images, or materials provided
• Not use delivered work for any illegal or unethical purposes

6. Refund Policy

Refunds are handled on a case-by-case basis. Generally:

• If work has not yet started, a full refund of any upfront payment may be issued
• If work is in progress, a partial refund may be considered based on work completed
• Completed and delivered work is not eligible for a refund unless it materially fails to meet the agreed specifications

To request a refund or discuss a dispute, contact us at contact@sitecroft.com.

7. Intellectual Property

Upon full payment, the client owns the delivered website and its content. Sitecroft retains the right to showcase completed work in its portfolio unless the client requests otherwise in writing.

Sitecroft does not claim ownership over any content, branding, or materials provided by the client.

8. Limitation of Liability

Sitecroft is not liable for any indirect, incidental, or consequential damages arising from the use of our services or delivered products. Our total liability is limited to the amount paid for the specific service in question.

9. Termination

Either party may terminate an ongoing project with written notice. In such cases, payment is due for all work completed up to the point of termination. Sitecroft reserves the right to refuse service to anyone at any time.

10. Changes to Terms

These Terms of Service may be updated periodically. The date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated terms.

11. Contact

For questions about these Terms, contact us at contact@sitecroft.com.